# Lannore Refund and Payment Policy

**Version:** `2026-10-14.1` (replaces `2026-10-09.1`)
**Language:** English (source text). The German version has the same content; both are equally binding.
**Provider:** RPK Digital Solutions GbR, operating the AGIMetis brand and the Lannore product, Ludwig-Quidde-Straße 5, 13127 Berlin, Germany ("Lannore", "we", "us")
**Contact:** contact@agimetis.com
**Status:** prepared on 2026-10-14 after an AI-assisted legal review that the founders delegated.

This policy explains how you pay on Lannore and when you get your money back.
It summarises and supplements the Terms of Use. If this policy and the Terms
of Use differ, the Terms of Use prevail. Nothing in this policy limits the
rights that the law of your country gives you.

## 1. How you pay

1.1 Before you pay, Lannore shows you who sells the product (Terms of Use,
section 5.1). In an RPK direct sale on the web, RPK is the seller and Stripe
processes the payment for RPK; you can use the payment methods shown on the
payment page. In the Android and Google TV app, Google Play sells the purchase
and its terms and refund rules apply. Where a merchant of record sells, its
terms apply. The purchase module of the seller explains the details.

1.2 Prices are shown in your currency and include the value-added tax, goods
and services tax or similar tax that we must charge where you live. Fees your
bank or card issuer charges, for example for a payment in a foreign currency,
are your own and are not refunded.

1.3 Subscriptions (Lannore Plus and Creator Pro) are charged at the start of
each billing period. If a payment fails, the payment provider tries again. We
may suspend access to the subscription until the payment has been made; if it
is not made, the subscription ends.

## 2. Refunds by product

| Product | When you get your money back |
|---|---|
| Rental | If you do not start a rental within 30 days, it expires and we refund it in full automatically. We also refund if we could not give you access after payment, or a fault on our side prevents you from watching and we cannot fix it (section 3). Otherwise a rental is final once you have started it, subject to your right of withdrawal (section 4). |
| Premiere ticket | You can cancel a ticket yourself in the app with a full refund until 24 hours before the premiere starts, unless a different time is shown when you buy; if we move a premiere, until 24 hours before the new start. If we cancel a premiere, or it cannot take place because of a fault on our side and we cannot offer a usable replacement within 24 hours, we refund the ticket in full automatically. |
| Credits and passes | Before you redeem the first credit, you can withdraw within 14 days of purchase (section 4). Once a credit has been redeemed, the pass is final. Credits have no cash value and are not refunded when they expire or when your account is deleted. |
| Lannore Plus and Creator Pro | No charge during a free trial. A cancellation takes effect at the end of the current billing period, and you keep access until then; the period already paid is not refunded. If you cancel an annual plan after its first year, we refund the fee for the time after your cancellation takes effect, pro rata. If we end a subscription during a paid period, we refund the unused part pro rata. |
| Tip | A tip is a voluntary payment that you make for a creator. It is not refunded, unless it was charged twice or by mistake and you tell us within 14 days, or the law requires a refund (Tip Terms). |
| Advertising campaign | Budget that is not delivered by the end of the campaign is extended with your consent or refunded in proportion (Advertising Terms, section 5.3). |

## 3. Faults and failed access

3.1 If we cannot give you access to something you paid for (for example
because the payment was taken but access was not granted), we refund you
automatically or as soon as you tell us.

3.2 If a film you paid for does not work because of a fault on our side, tell
us at contact@agimetis.com. We first try to fix the fault. If we cannot fix it
within a reasonable time, you may choose a refund or, where available, a
replacement such as a new rental period. Your statutory rights for faulty or
missing digital content remain unaffected (Terms of Use, section 9).

3.3 Problems with your own device, connection, browser or settings are not a
fault on our side; please check the technical requirements (Terms of Use,
section 3.3).

## 4. Right of withdrawal

4.1 Whether you have a right of withdrawal depends on the law where you live.
Section 17 of the Terms of Use sets out the right of withdrawal for the
countries and regions where one exists. In the European Union, the European
Economic Area and the United Kingdom, you normally have 14 days from purchase.
Some countries give a different period (for example 7 days in Brazil and South
Korea).

4.2 Before you pay for digital content, we ask whether you want access to
begin immediately. If you agree and acknowledge the consequence, your right of
withdrawal ends as soon as access has begun. For a pass, it ends when you
redeem the first credit.

4.3 You can declare a withdrawal online with "Withdraw from contract"
(app.lannore.com/contracts/withdraw) during the first 14 days after a
purchase, by email or by any other clear statement. We confirm receipt by
email at once and tell you the outcome.

## 5. How refunds are paid

5.1 In an RPK direct sale, we refund through the payment service provider that
took the payment, to the original payment method, in the same currency. A
refund after a withdrawal is made within 14 days of receiving your withdrawal.

5.2 Purchases made through Google Play are refunded through Google Play. You
can also request a refund from Google under Google Play's refund rules.
Purchases from a merchant of record are refunded by that merchant of record.

5.3 How long it takes until the money appears in your account depends on your
bank or card issuer; it is usually 5 to 10 working days.

5.4 When we refund a purchase, the access you bought with it ends. A refunded
subscription payment ends the subscription.

## 6. Chargebacks

6.1 If you think a charge is wrong, please contact us first; we will correct
an error quickly. A chargeback through your bank or card issuer takes much
longer.

6.2 If you dispute a charge with your bank or card issuer, we may suspend the
access bought with it until the dispute is resolved. We may contest a
chargeback that we consider unjustified and provide the payment provider with
the evidence of your purchase and use. If you initiate a chargeback for a
charge that was justified and you are responsible for this, you must
reimburse us the fees we incur as a result; you may prove that they were lower.

## 7. Account deletion

When your account is deleted, access bought for it, including unused rentals,
tickets and credits, ends without a refund, unless the law requires one.
Cancel running subscriptions before you delete your account. Your statutory
rights, including any right of withdrawal, remain unaffected.

## 8. Contact

For questions about payments and refunds, write to contact@agimetis.com.
Please include the email address of your account and, if you have it, the
order or receipt number.