# Lannore Terms of Use

**Version:** `2026-10-14.1` (replaces `2026-10-09.1`)
**Language:** English (source text). The German version has the same content; both are equally binding.
**Provider:** RPK Digital Solutions GbR, operating the AGIMetis brand and the Lannore product, Ludwig-Quidde-Straße 5, 13127 Berlin, Germany, represented by its partners Ramin Khorsandi and Parisa Khayamdar ("Lannore", "we", "us")
**Contact:** contact@agimetis.com
**Status:** prepared on 2026-10-14 after an AI-assisted legal review that the founders delegated. It applies from its publication in the app.

Sections 1 to 16 apply to every member worldwide. Section 17 contains the
rules for specific countries and regions; where it differs from sections 1 to
16, it prevails for members who live there.

## 1. Scope and availability

1.1 These terms govern your Lannore account and your use of Lannore on the web
(app.lannore.com), on Android and on Google TV, including every purchase and
subscription you make in Lannore.

1.2 If you publish films as a creator, the Creator Terms and the licence for
each film apply in addition. Organisations use Lannore under a separate written
agreement. Your own terms and conditions do not apply, even if we do not object
to them.

1.3 Our Privacy Policy explains how we process personal data. Our Community
Guidelines and our Copyright and Takedown Policy describe the rules for content
and conduct and form part of these terms. Our Refund and Payment Policy and our
Youth Protection Policy explain payments, refunds and the protection of minors.
Each Award season is governed by the Lannore Award Rules and its published
season rules.

1.4 These terms are the general part of every contract you make on Lannore.
For each purchase, the following also apply:

- the **Product Terms**, which describe rentals, premiere tickets, Lannore
  Plus, the Film Pass and the Founding Pass;
- the **purchase module of the seller** shown before you pay (section 5):
  the Purchase Terms for RPK direct sales, the Purchase Terms for app store
  purchases, or the Purchase Terms for sales by a merchant of record;
- for tips, the **Tip Terms**; for Creator Pro, the **Creator Pro Terms**;
  for advertising campaigns, the **Advertising Terms** and the **Advertising
  Policy**.

Where these documents differ, the more specific one prevails: the details shown
before you buy, then the purchase module, then the Product, Tip, Creator Pro or
Advertising Terms, then these terms.

1.5 Lannore is available in the countries in which the app lets you register,
watch and buy; purchases may be available in fewer countries than viewing.
Lannore is not offered in mainland China, in Russia or Belarus, or in countries
and regions subject to comprehensive sanctions (currently Cuba, Iran, North
Korea, Syria and the occupied regions of Ukraine). You may not use Lannore if
you, or an organisation you act for, are listed on a sanctions list of the
United Nations, the European Union, the United Kingdom or the United States.
You may not use technical means to hide where you are in order to get around
these restrictions.

## 2. Your account

2.1 You must be at least 18 years old and of legal age to enter into contracts
where you live (for example 19 in South Korea). By creating an account you
confirm that you are.

2.2 Each person may hold one account. Your account is personal and may not be
transferred, sold or shared. Keep your password and second factor confidential
and tell us without delay if you suspect misuse. You are responsible for
activity in your account that you caused culpably, in particular by not keeping
your credentials safe.

2.3 Your information must be accurate and kept up to date, in particular your
email address and your country, because we send contractual messages to that
address and determine prices, taxes and availability by country.

2.4 There is no right to an account. We may decline a registration, in
particular to protect the service or other members, or because Lannore is not
offered where you live.

## 3. What Lannore provides

3.1 Lannore is a curated platform for streaming independent films. Depending on
the film, you can watch it free of charge, rent it, attend a paid premiere,
redeem a credit or watch it with Lannore Plus. Films are streamed only; we do
not provide downloads.

3.2 The catalogue changes. Films are added and removed according to the
licences we hold. Which films you can access depends on your country, your
device, the age classification of the film and the law where you live; we may
make a film unavailable in a country to comply with local law. Unless a
purchase expressly includes a specific film, you have no right to a particular
film or to its continued availability.

3.3 To watch, you need an internet connection, a supported browser or device
and, for some content, a current version of the app. Picture quality adapts to
your connection and is at most 1080p. Films are protected by technical
measures, in particular signed, time-limited streaming access.

3.4 We continually develop Lannore. We may change, add or remove free features.
For digital products you have paid for, section 9 applies.

3.5 **Age ratings.** Every film carries an age rating that we show on its
page, in the purchase area and when it starts, together with the main reasons
for it. Films that may only be shown to adults behind a reliable age
verification (for example films rated 18) are not available until such a
verification is in place. Our Youth Protection Policy explains how films are
rated.

3.6 **AI notices.** Where a film contains realistic images, sound or video
that were generated or manipulated with artificial intelligence and could
appear authentic (a deepfake), we say so on its page and when it starts.

3.7 **Advertising and sponsor notes.** Free films and other free areas of
Lannore may show advertising. Advertising is always marked as such and names
the advertiser; "Why am I seeing this?" explains why it is shown, and you can
report it. We select advertising only by context, for example the film,
collection or premiere you are watching and your country, never by a personal
profile. Lannore Plus is free of advertising, and so is everything you paid
for (a rental, a redeemed credit, a paid premiere). Where a sponsor financed a
film or programme, a neutral, non-clickable note such as "Supported by …" may
appear; it is not advertising and contains no offer.

## 4. Paid offers

4.1 We currently offer:

- **Rentals:** you can start a rented film within 30 days of purchase and
  watch it as often as you like for 48 hours from the first start.
- **Premiere tickets:** access to a film's premiere at the stated time and to
  its replay for 48 hours afterwards. You can cancel a ticket with a full
  refund until the time shown when you buy it.
- **Credits and passes** (for example the Film Pass or the Founding Pass):
  credits that you can redeem for rentals or tickets as described at purchase.
  Credits are valid for the period stated at purchase, have no cash value, are
  personal and cannot be transferred or paid out.
- **Lannore Plus:** a subscription, free of advertising, to a changing
  selection of films (the Plus catalogue). It does not include rentals,
  premieres or credits (see section 6).
- **Tips:** a voluntary payment for a creator, of which the creator receives
  the share shown before you pay. A tip does not buy any service.

4.2 The Product Terms describe each product in detail. The details shown
before you buy, in particular the price, the access period, the seller and the
content included, form part of your contract. If they differ from these terms,
they prevail.

4.3 Prices are shown in your currency and include the value-added tax, goods
and services tax or similar tax we must charge where you live. Your bank may
charge fees for payments in a foreign currency. Additional costs, such as those
of your internet connection, are your own.

## 5. How a contract is made, and payment

5.1 **Who sells to you.** Before you pay, Lannore shows you who sells the
product to you:

- **RPK direct sale:** RPK Digital Solutions GbR is your seller. A payment
  service provider (currently Stripe) only processes the payment for RPK. The
  Purchase Terms for RPK direct sales apply.
- **App store:** in the Android and Google TV app, Google Play sells the
  purchase to you under Google Play's terms; RPK provides the content. The
  Purchase Terms for app store purchases apply.
- **Merchant of record:** where the checkout names another company as seller
  (a "merchant of record"), that company sells the purchase to you under its
  terms, which the checkout shows; RPK provides the content. The Purchase
  Terms for sales by a merchant of record apply.

Creators are never the seller of access to their films; your contract for
access is with the seller shown in the checkout, and the content is provided
by RPK.

5.2 **Order.** Lannore shows you an overview with the product, the price
including tax, the access period and the seller. You can correct your entries
until you press the final button. By pressing the button marked with an
unambiguous payment obligation (for example "Pay", "Buy now" or "Subscribe
with obligation to pay"), you make a binding offer. The purchase module of the
seller explains when the contract is concluded and how you pay.

5.3 Prices are due when the contract is concluded and subscription fees at the
start of each billing period. If a payment fails, we may suspend access until
it is paid.

5.4 Before you pay for digital content, Lannore asks you to confirm that you
want access to begin immediately; before you subscribe, it also asks you to
agree separately to the automatic renewal. After every purchase we send you a
confirmation by email that contains the contract details, these terms and,
where it applies, that request.

5.5 The contract language is German or English, as you choose in Lannore. We
store your orders; you can see them in your account. The terms you accepted remain available at their versioned
address. We have not subscribed to any code of conduct.

## 6. Lannore Plus

6.1 **Trial.** Where we offer a free trial, each account and each payment
method may use it once. The trial converts into a paid subscription at the
price shown unless you cancel before it ends. We remind you by email before
the trial ends.

6.2 **Term and renewal.** A monthly plan renews by one month at a time and can
be cancelled at any time with effect from the end of the current month. An
annual plan runs for one year; after that it continues for an indefinite period
and you can cancel it at any time with one month's notice. If you cancel an
annual plan after its first year, we refund the fee you paid in advance for the
time after your cancellation takes effect, pro rata. We remind you by email
before an annual plan renews.

6.3 **Cancelling.** You can cancel online with "Cancel contracts here"
(app.lannore.com/contracts/cancel), which works without signing in, by email
or by any other clear statement. Without signing in, you name the email
address of your account and the plan; we also inform that address of the
cancellation. We confirm every cancellation by email with the date it takes
effect. A
subscription bought through Google Play is cancelled in Google Play. Access
continues until the cancellation takes effect. Your statutory right to
terminate for good cause is unaffected.

6.4 **Catalogue.** Plus gives access to the films in the Plus catalogue while
they are in it, without advertising. The Plus catalogue is a selection that
changes: we decide which films join it, for which period and in which
countries, within the rights their creators grant. Films can therefore join
and leave Plus; a film that is only offered for rent stays a rental for Plus
members too. Before you subscribe, we show you the films currently in Plus in
your country. We tell members who saved or started a film at least a week
before it leaves Plus.

6.5 **Price changes.** We may only change the price of a running subscription
with your consent. We will ask you for it in good time before the new price
applies. If you do not consent, your subscription continues at the old price,
but we may then end it with effect from the end of a billing period, giving at
least one month's notice.

6.6 **Our termination.** We may end a subscription with effect from the end of
a billing period, giving at least one month's notice, for example if we stop
offering Plus. If we end it during a period you have paid for, we refund the
unused part pro rata.

## 7. Withdrawal, cancellation and refunds of purchases

7.1 Whether you may withdraw from a purchase depends on the law where you live.
Section 17 sets out the right of withdrawal for the countries and regions where
one exists, including how it ends early for digital content.

7.2 You can declare a withdrawal online with "Withdraw from contract"
(app.lannore.com/contracts/withdraw) during the first 14 days after a purchase,
wherever you live. We confirm receipt by email at once and tell you the
outcome.

7.3 Where neither section 17 nor the law of your country gives you a right of
withdrawal, a purchase of digital content is final once access has been
provided to you. Your rights for faulty products (section 9) and the
cancellation of premiere tickets (section 4.1) are unaffected.

## 8. Rules for using Lannore

8.1 You may use films only to watch them privately and for non-commercial
purposes. You may not copy, download, record, re-stream, publicly show,
distribute or edit them, nor circumvent technical protection, region, age or
access controls, except where the law expressly allows it.

8.2 You may not:

- break the law or infringe the rights of others;
- post content that is unlawful, infringing, harassing, hateful, sexually
  exploitative, violent, deceptive or that discloses other people's personal
  data;
- manipulate watch time, votes, reports, comments, rankings or payments, or
  use bots, scripts or several accounts to do so;
- interfere with the operation or security of Lannore, test it for weaknesses
  without our permission, or scrape or collect data from it; or
- use Lannore commercially without our written agreement.

8.3 **Comments.** You are responsible for your comments. By posting one you
grant us a free, non-exclusive, worldwide right to store and show it within
Lannore for as long as it is online. You can delete your comments at any time.

8.4 **Reports.** You can report content or conduct you consider unlawful or in
breach of these terms with the in-app report function or by email. Give enough
detail for us to find and assess it. We review reports carefully and decide
promptly; deliberately false reports may lead to measures under 8.5.

8.5 **Our measures.** If there are concrete indications of a breach of law or of
these terms, we may, taking your legitimate interests into account and acting
proportionately: remove or restrict content, warn you, restrict features,
exclude watch time or votes affected by manipulation, suspend your account
temporarily, or terminate it (section 13). Content decisions are made by
people; automated signals only help us detect abuse and fraud. We tell you the
measure and the reasons for it, unless the law prevents us, and you can ask us
to review the decision in the app ("Decisions and appeals") or by email. Your
right to go to court is unaffected.

## 9. Your rights if something does not work

9.1 For digital products you have paid for, you have the rights that the
consumer law of your country gives you for faulty or missing digital content;
section 17 names them for several regions.

9.2 We may change a paid digital product if there is a valid reason, such as
adapting to new technology, a change in law or licences, security or new
features, provided the change is free of charge for you and we inform you
clearly. If the change impairs your access or use more than insignificantly,
you may end the contract within 30 days of being informed, and we refund the
unused part of any prepaid price.

9.3 We maintain Lannore with care but cannot guarantee uninterrupted
availability. We schedule maintenance outside peak times where we can.

## 10. Liability

10.1 We are liable without limitation for intent and gross negligence, for
injury to life, body or health, under product liability law, for fraudulently
concealed defects and under any guarantee we have given.

10.2 For slight negligence we are liable only if we breach an essential
contractual obligation, meaning an obligation whose fulfilment makes the proper
performance of the contract possible in the first place and on whose
compliance you may regularly rely. In that case our liability is limited to
the damage that was foreseeable and typical for this kind of contract when it
was concluded.

10.3 Otherwise our liability is excluded. These limits also apply to our
partners, employees and agents. Your rights under section 9.1, and any
liability that the law where you live does not allow us to exclude or limit,
remain unaffected.

10.4 If you culpably infringe the rights of others through your content or your
use of Lannore, you indemnify us against the claims of those others, including
the reasonable costs of our legal defence. We will inform you of such claims
without delay and give you the opportunity to respond.

## 11. Lannore Awards

You can vote in an Award season under the Lannore Award Rules and the
season's published rules, with one vote per category and only after you have
watched at least the share of the film the rules require. We may exclude votes that are based on manipulation or several
accounts. There is no right to a particular result.

## 12. Rights in Lannore

Lannore, its software, design and marks belong to us or our licensors; the
films belong to their rights holders. Apart from the rights expressly granted
in these terms, you receive no rights. If you send us feedback, we may use it
without obligation to you.

## 13. Ending the contract

13.1 You can end the contract for your account at any time by deleting your
account in the account settings or by telling us. Deletion takes effect 30
days after your request, which you can cancel during that time. Running
subscriptions must be cancelled first. When your account is deleted, access
bought for it, including unused rentals, tickets and credits, ends. Your
statutory rights, including any right of withdrawal, remain unaffected.

13.2 We can end a free account at any time with one month's notice. If we end
an account that holds unused paid access without good cause, we refund the
unused part pro rata.

13.3 Either party may terminate for good cause without notice. Good cause for
us includes in particular serious or repeated breaches of these terms,
manipulation of payments, votes or watch time, fraud, a legal requirement, or a
breach that continues after a warning. If we terminate for good cause that you
are responsible for, there is no refund for unused access, unless the law
requires one.

## 14. Changes to these terms

We may change these terms for a valid reason, such as new features, a change
in law or court decisions, new countries, or new security requirements.
Changes apply only with your consent: we show you the new version in the app
and ask you to accept it before you continue. If you do not accept it, we may
end the contract with one month's notice, and for a subscription with effect
from the end of a billing period, and refund any unused prepaid amount pro
rata. Changes never affect purchases already completed.

## 15. Transfer of the contract

We may transfer this contract to a company that continues Lannore. We will tell
you in advance, and you may then end the contract with effect from the
transfer; we refund any unused prepaid amount pro rata.

## 16. Applicable law, disputes and final provisions

16.1 German law applies, excluding the UN Convention on Contracts for the
International Sale of Goods and German conflict-of-law rules. If you are a
consumer, this choice of law does not deprive you of the protection of the
mandatory provisions of the law of the country of your habitual residence.
Section 17 may provide otherwise for a region.

16.2 If you are a merchant, a legal person under public law or a special fund
under public law, the courts of Berlin, Germany, have exclusive jurisdiction.
If you are a consumer, you may bring proceedings in the courts that the law
where you live allows.

16.3 If a provision of these terms is invalid, the rest of the terms remains
valid, and the statutory provisions apply in place of the invalid one.

16.4 Notices to us should be sent to contact@agimetis.com. This address is
also our single point of contact for members and authorities under the Digital
Services Act; you can write to us in English or German. Our full provider
details are in the Lannore imprint.

## 17. Regional terms

### 17.1 European Union and European Economic Area

17.1.1 **Faulty digital products.** You have the statutory rights for digital
products (in Germany §§ 327 ff. BGB), including updates needed to keep them
working. Section 9.2 applies within the limits of these rights.

17.1.2 **Disputes.** We are neither obliged nor willing to take part in
dispute resolution proceedings before a consumer arbitration board.

17.1.2a **Use while travelling (portability).** If you live in a member state
of the European Union and stay there only temporarily in another member state,
you can use the paid content and features of Lannore there as at home, without
extra charge (Regulation (EU) 2017/1128). Your member state of residence is
the country you state in your account, which is also the country of your
contracts; tell us if you move. For the few films whose rights holders have
not authorised use without a residence check, we confirm your residence once a
year from the billing address of a purchase before you can watch them while
travelling. A permanent move is a change of residence, not a temporary stay;
outside the European Union, the territories of each film's licence apply to
where you are.

17.1.3 **Right of withdrawal.** If you are a consumer, you have the following
statutory right of withdrawal for RPK direct sales. For purchases from an app
store or a merchant of record, the withdrawal information of that seller
applies; the purchase module for that seller explains where to find it.

**Withdrawal information**

**Right of withdrawal**

You have the right to withdraw from this contract within fourteen days without
giving any reason. The withdrawal period is fourteen days from the day the
contract is concluded.

To exercise your right of withdrawal, you must inform us (RPK Digital Solutions
GbR, Ludwig-Quidde-Straße 5, 13127 Berlin, Germany, contact@agimetis.com) of
your decision to withdraw from this contract by an unambiguous statement (for
example a letter sent by post or an email). You can use the model withdrawal
form below, but it is not obligatory. You can also exercise your right of
withdrawal online at app.lannore.com/contracts/withdraw ("Withdraw from
contract" in your account). If you use this online function, we will send you
an acknowledgement of receipt on a durable medium (for example by email)
without delay, stating the content of your withdrawal and the date and time it
was received.

To meet the withdrawal deadline, it is sufficient for you to send your
communication concerning your exercise of the right of withdrawal before the
withdrawal period has expired.

**Effects of withdrawal**

If you withdraw from this contract, we shall reimburse to you all payments
received from you without undue delay and in any event not later than fourteen
days from the day on which we are informed about your decision to withdraw from
this contract. We will carry out such reimbursement using the same means of
payment as you used for the initial transaction, unless you have expressly
agreed otherwise; in any event, you will not incur any fees as a result of such
reimbursement.

If you requested that a service begin during the withdrawal period, you shall
pay us an amount proportionate to what has been provided until you have
informed us of your withdrawal, in comparison with the full coverage of the
contract.

**Early expiry of the right of withdrawal**

For a contract for digital content that is not supplied on a tangible medium
(for example a rental, a premiere ticket, the redemption of a credit or
Lannore Plus), your right of withdrawal expires as soon as we have begun to
perform the contract, provided that you have expressly consented to our
beginning before the end of the withdrawal period, you have acknowledged that
you thereby lose your right of withdrawal once performance has begun, and we
have confirmed this to you on a durable medium. For a pass, performance begins
when you first redeem one of its credits.

**Model withdrawal form**

(Complete and return this form only if you wish to withdraw from the contract.)

- To RPK Digital Solutions GbR, Ludwig-Quidde-Straße 5, 13127 Berlin, Germany,
  contact@agimetis.com:
- I/We (\*) hereby give notice that I/We (\*) withdraw from my/our (\*)
  contract for the supply of the following digital content (\*)/the provision
  of the following service (\*):
- Ordered on (\*)/received on (\*):
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is notified on paper):
- Date:

(\*) Delete as appropriate.

17.1.4 **Germany: statutory model in German.** For consumers who prefer
German, the statutory model withdrawal information (Anlage 1 and 2 zu
Art. 246a § 1 EGBGB, as in force since 19 June 2026) follows. It has the same
content as 17.1.3.

**Widerrufsbelehrung**

**Widerrufsrecht**

Sie haben das Recht, binnen vierzehn Tagen ohne Angabe von Gründen diesen
Vertrag zu widerrufen.

Die Widerrufsfrist beträgt vierzehn Tage ab dem Tag des Vertragsabschlusses.

Um Ihr Widerrufsrecht auszuüben, müssen Sie uns (RPK Digital Solutions GbR,
Ludwig-Quidde-Straße 5, 13127 Berlin, Deutschland, E-Mail:
contact@agimetis.com) mittels einer eindeutigen Erklärung (z. B. ein mit der
Post versandter Brief oder eine E-Mail) über Ihren Entschluss, diesen Vertrag
zu widerrufen, informieren. Sie können dafür das beigefügte
Muster-Widerrufsformular verwenden, das jedoch nicht vorgeschrieben ist. Sie
können Ihr Widerrufsrecht auch online unter
https://app.lannore.com/contracts/withdraw ausüben. Wenn Sie diese
Online-Funktion nutzen, übermitteln wir Ihnen auf einem dauerhaften Datenträger
(z. B. durch eine E-Mail) unverzüglich eine Eingangsbestätigung mit
Informationen zum Inhalt der Widerrufserklärung sowie dem Datum und der Uhrzeit
ihres Eingangs.

Zur Wahrung der Widerrufsfrist reicht es aus, dass Sie die Mitteilung über die
Ausübung des Widerrufsrechts vor Ablauf der Widerrufsfrist absenden.

**Folgen des Widerrufs**

Wenn Sie diesen Vertrag widerrufen, haben wir Ihnen alle Zahlungen, die wir von
Ihnen erhalten haben, einschließlich der Lieferkosten (mit Ausnahme der
zusätzlichen Kosten, die sich daraus ergeben, dass Sie eine andere Art der
Lieferung als die von uns angebotene, günstigste Standardlieferung gewählt
haben), unverzüglich und spätestens binnen vierzehn Tagen ab dem Tag
zurückzuzahlen, an dem die Mitteilung über Ihren Widerruf dieses Vertrags bei
uns eingegangen ist. Für diese Rückzahlung verwenden wir dasselbe
Zahlungsmittel, das Sie bei der ursprünglichen Transaktion eingesetzt haben, es
sei denn, mit Ihnen wurde ausdrücklich etwas anderes vereinbart; in keinem Fall
werden Ihnen wegen dieser Rückzahlung Entgelte berechnet.

Haben Sie verlangt, dass die Dienstleistungen während der Widerrufsfrist
beginnen soll, so haben Sie uns einen angemessenen Betrag zu zahlen, der dem
Anteil der bis zu dem Zeitpunkt, zu dem Sie uns von der Ausübung des
Widerrufsrechts hinsichtlich dieses Vertrags unterrichten, bereits erbrachten
Dienstleistungen im Vergleich zum Gesamtumfang der im Vertrag vorgesehenen
Dienstleistungen entspricht.

**Vorzeitiges Erlöschen des Widerrufsrechts**

Das Widerrufsrecht erlischt bei einem Vertrag über die Bereitstellung von nicht
auf einem körperlichen Datenträger befindlichen digitalen Inhalten (zum
Beispiel Leihe, Premieren-Ticket, Einlösung eines Credits oder Lannore Plus),
wenn wir mit der Vertragserfüllung begonnen haben, nachdem Sie ausdrücklich
zugestimmt haben, dass wir mit der Vertragserfüllung vor Ablauf der
Widerrufsfrist beginnen, Sie Ihre Kenntnis davon bestätigt haben, dass Sie durch
Ihre Zustimmung mit Beginn der Vertragserfüllung Ihr Widerrufsrecht verlieren,
und wir Ihnen eine Bestätigung auf einem dauerhaften Datenträger zur Verfügung
gestellt haben (§ 356 Abs. 5 BGB).

**Muster-Widerrufsformular**

(Wenn Sie den Vertrag widerrufen wollen, dann füllen Sie bitte dieses Formular
aus und senden Sie es zurück.)

- An RPK Digital Solutions GbR, Ludwig-Quidde-Straße 5, 13127 Berlin,
  Deutschland, contact@agimetis.com:
- Hiermit widerrufe(n) ich/wir (\*) den von mir/uns (\*) abgeschlossenen
  Vertrag über den Kauf der folgenden Waren (\*)/die Erbringung der folgenden
  Dienstleistung (\*)
- Bestellt am (\*)/erhalten am (\*)
- Name des/der Verbraucher(s)
- Anschrift des/der Verbraucher(s)
- Unterschrift des/der Verbraucher(s) (nur bei Mitteilung auf Papier)
- Datum

(\*) Unzutreffendes streichen.

### 17.2 United Kingdom

17.2.1 If you are a consumer, you may cancel a purchase within 14 days of the
contract (Consumer Contracts Regulations 2013). Section 17.1.3 applies
accordingly, including how the right ends once access to digital content has
begun at your express request and with your acknowledgement.

17.2.2 Digital content must be of satisfactory quality, fit for purpose and as
described (Consumer Rights Act 2015). If it is not, you may ask for a repair or
replacement and, where that is not possible, a price reduction.

17.2.3 Nothing in these terms limits liability for death or personal injury
caused by negligence, or for fraud. Section 10 otherwise applies to the extent
the Consumer Rights Act 2015 allows.

17.2.4 English law protections that cannot be excluded apply. You may bring
proceedings in the courts of England and Wales, Scotland or Northern Ireland,
depending on where you live.

### 17.3 Switzerland

17.3.1 Swiss law gives no right of withdrawal for purchases made online.
Section 7.3 applies: a purchase of digital content is final once access has
been provided.

17.3.2 If you are a consumer, you may bring proceedings in the courts of your
place of residence.

### 17.4 United States

17.4.1 **Automatic renewal.** Lannore Plus renews automatically at the price
and interval shown before you subscribe until you cancel. You agree to these
renewal terms separately when you subscribe, and we keep a record of that
consent. You can cancel online at any time
with "Cancel contracts here" (app.lannore.com/contracts/cancel); cancellation
takes effect at the end of the current period, and you are not charged again.
We remind you by email before a free trial ends and before an annual plan
renews.

17.4.2 **Refunds.** There is no statutory right to withdraw from a purchase.
Sections 4.1 and 7.3 apply.

17.4.3 **Disclaimer.** EXCEPT AS EXPRESSLY STATED IN THESE TERMS AND TO THE
EXTENT PERMITTED BY LAW, LANNORE IS PROVIDED "AS IS" AND "AS AVAILABLE",
WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
NON-INFRINGEMENT.

17.4.4 **Limitation of liability.** TO THE EXTENT PERMITTED BY LAW, WE ARE NOT
LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES,
OR FOR LOST PROFITS OR DATA, AND OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO
LANNORE IS LIMITED TO THE GREATER OF THE AMOUNTS YOU PAID US IN THE TWELVE
MONTHS BEFORE THE CLAIM AND USD 50. Some states do not allow these exclusions
or limitations, so some of them may not apply to you.

17.4.5 **Arbitration and class action waiver.** Please read this carefully. You
and we agree to resolve any dispute relating to these terms or Lannore by
binding individual arbitration administered by the American Arbitration
Association under its Consumer Arbitration Rules, except that either party may
bring an individual claim in small claims court. You and we waive the right to
a jury trial and to bring or take part in a class or representative action. You
may opt out of this arbitration agreement by emailing contact@agimetis.com
within 30 days after you first accept these terms, stating your name and the
email address of your account. The Federal Arbitration Act governs this
section 17.4.5. If the class action waiver is found unenforceable for a claim,
that claim proceeds in court and not in arbitration.

17.4.6 **Governing law.** For members who live in the United States, these terms
are governed by the laws of the State of New York, without regard to its
conflict-of-law rules, and section 16.1 does not apply. Section 10 is replaced
by sections 17.4.3 and 17.4.4.

17.4.7 **Copyright.** Notices of claimed copyright infringement are handled
under our Copyright and Takedown Policy.

17.4.8 **California residents.** Under California Civil Code § 1789.3, you may
contact the Complaint Assistance Unit of the Division of Consumer Services of
the California Department of Consumer Affairs in writing at 1625 North Market
Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

### 17.5 Canada

17.5.1 The consumer protection law of your province or territory applies and
prevails over these terms where it gives you more rights, including any right
to cancel a distance contract.

17.5.2 If you live in Quebec, you may use Lannore only once a French version
of these terms is available to you.

### 17.6 Brazil

17.6.1 Purchases are available in Brazil only once our consumer information
is available in Portuguese; this section applies to them from then on.

17.6.2 You may withdraw from a purchase within seven days of the contract and
receive a full refund (Article 49 of the Consumer Defence Code). Use "Withdraw
from contract" or write to us.

17.6.3 Nothing in these terms limits rights that the Consumer Defence Code does
not allow to be limited. You may bring proceedings in the courts of your
place of residence.

### 17.7 Australia and New Zealand

17.7.1 Our services come with guarantees that cannot be excluded under the
Australian Consumer Law. For major failures with the service, you are entitled
to cancel your contract with us and to a refund for the unused portion, or to
compensation for its reduced value. You are also entitled to choose a refund or
compensation for reasonably foreseeable loss or damage. If a failure does not
amount to a major failure, you are entitled to have problems with the service
rectified in a reasonable time and, if this is not done, to cancel your
contract and obtain a refund for the unused portion.

17.7.2 In New Zealand, the Consumer Guarantees Act 1993 applies to the extent
it cannot be excluded.

17.7.3 Nothing in these terms excludes, restricts or modifies any right or
remedy that cannot lawfully be excluded, restricted or modified.

### 17.8 India

17.8.1 Lannore is offered in India only once our grievance officer is named in
the app; this section applies from then on.

17.8.2 You may raise a complaint with our grievance officer, who acknowledges
it within 48 hours and resolves it within one month (Consumer Protection
(E-Commerce) Rules, 2020).

17.8.3 Your rights under the Consumer Protection Act, 2019 are unaffected,
including your right to approach a consumer commission in India.

### 17.9 Japan

17.9.1 Purchases are available in Japan only once our disclosure under the
Act on Specified Commercial Transactions is published in Japanese; this
section applies to them from then on.

17.9.2 A purchase of digital content cannot be cancelled or returned once
access has been provided, except where the law requires it. Subscriptions can
be cancelled at any time with effect from the end of the current period.

17.9.3 Provisions of these terms that the Consumer Contract Act does not allow
are void only to that extent.

### 17.10 South Korea

17.10.1 Purchases are available in South Korea only once the conversion of
free trials follows Korean law; this section applies to them from then on.

17.10.2 You may withdraw from a purchase within seven days (Act on the Consumer
Protection in Electronic Commerce). The right does not apply to digital content
whose provision has begun, where we informed you of this before you paid.

17.10.3 A free trial converts into a paid subscription only with your consent
given before the conversion. If Korean law requires us to refund the unused
part of a subscription period when you cancel, we refund it.

### 17.11 Turkey

17.11.1 Lannore is offered in Turkey only once we hold the licence required for
on-demand services; this section applies from then on.

17.11.2 You may withdraw from a purchase within 14 days (Regulation on Distance
Contracts). The right does not apply to digital content provided instantly
electronically once its provision has begun with your approval.

17.11.3 You may apply to the consumer arbitration committees or consumer
courts within the limits set by Turkish law.

### 17.12 Gulf states

17.12.1 This section applies to members in the United Arab Emirates, Saudi
Arabia, Qatar, Kuwait, Bahrain and Oman. Lannore is offered in each of these
countries only once we hold the media licence and meet the other requirements
of that country; this section applies there from then on.

17.12.2 The mandatory consumer rights of your country, including any right to
cancel an electronic purchase, apply in addition to these terms.

17.12.3 Films are made available only in accordance with the content
standards that apply in your country.

### 17.13 Other countries

In countries not named in this section, the mandatory consumer rights of your
country of residence apply in addition to these terms, including any right to
cancel a distance purchase or to have a faulty product remedied.