# Lannore Terms of Use

**Version:** `2026-11-03.1` (replaces `2026-11-01.1`)
**Language:** English (source text). The German version has the same content; both are equally binding.
**Provider:** RPK Digital Solution GbR Khorsandi Khayamdar, operating the AGIMetis brand and the Lannore product, Ludwig-Quidde-Straße 5, 13127 Berlin, Germany, represented by its partners Ramin Khorsandi and Parisa Khayamdar ("Lannore", "we", "us")
**Contact:** contact@agimetis.com
**Status:** Applies from its publication in the app.

Sections 1 to 16 apply to every member worldwide. Section 17 contains the
rules for specific countries and regions; where it differs from sections 1 to
16, it prevails for members who live there.

## 1. Scope and availability

1.1 These terms govern your Lannore account and your use of Lannore on the web
(app.lannore.com), on Android and on Google TV, including every purchase and
subscription you make in Lannore.

1.2 If you publish films as a creator, the Creator Terms and the licence for
each film apply in addition. Organisations use Lannore under a separate written
agreement. Your own terms and conditions do not apply, even if we do not object
to them.

1.3 Our Privacy Policy explains how we process personal data. Our Community
Guidelines and our Copyright and Takedown Policy describe the rules for content
and conduct and form part of these terms. Our Refund and Payment Policy and our
Youth Protection Policy explain payments, refunds and the protection of minors.
Each Award season is governed by the Lannore Award Rules and its published
season rules.

1.4 These terms are the general part of every contract you make on Lannore.
For each purchase, the following also apply:

- the **Product Terms**, which describe rentals, premiere tickets, Lannore
  Plus, the Film Pass and the Founding Pass;
- the **purchase module of the seller** shown before you pay (section 5):
  the Purchase Terms for web purchases sold through Link, the Purchase Terms
  for app store purchases, or, if you buy as a business, the Purchase Terms
  for business customers;
- for Super-Danke, the **Super-Danke Terms**; for Creator Pro, the **Creator
  Pro Terms**; for advertising campaigns, the **Advertising Terms** and the
  **Advertising Policy**.

Where these documents differ, the more specific one prevails: the details shown
before you buy, then the purchase module, then the Product, Super-Danke, Creator Pro or
Advertising Terms, then these terms.

1.5 Lannore is available in the countries in which the app lets you register,
watch and buy; purchases may be available in fewer countries than viewing.
Lannore is not offered in mainland China, in Russia or Belarus, or in countries
and regions subject to comprehensive sanctions (currently Cuba, Iran, North
Korea, Syria and the occupied regions of Ukraine). You may not use Lannore if
you, or an organisation you act for, are listed on a sanctions list of the
United Nations, the European Union, the United Kingdom or the United States.
You may not use technical means to hide where you are in order to get around
these restrictions.

## 2. Your account

2.1 You must be at least 18 years old and of legal age to enter into contracts
where you live (for example 19 in South Korea). By creating an account you
confirm that you are.

2.2 Each person may hold one account. Your account is personal and may not be
transferred, sold or shared. Keep your password and second factor confidential
and tell us without delay if you suspect misuse. You are responsible for
activity in your account that you caused culpably, in particular by not keeping
your credentials safe.

2.3 Your information must be accurate and kept up to date, in particular your
email address and your country, because we send contractual messages to that
address and determine prices, taxes and availability by country.

2.4 There is no right to an account. We may decline a registration, in
particular to protect the service or other members, or because Lannore is not
offered where you live.

## 3. What Lannore provides

3.1 Lannore is a curated platform for streaming independent films. Depending on
the film, you can watch it free of charge, rent it, attend a paid premiere,
redeem a credit or watch it with Lannore Plus. Films are streamed only; we do
not provide downloads.

3.2 The catalogue changes. Films are added and removed according to the
licences we hold. Which films you can access depends on your country, your
device, the age classification of the film and the law where you live; we may
make a film unavailable in a country to comply with local law. Unless a
purchase expressly includes a specific film, you have no right to a particular
film or to its continued availability.

3.3 To watch, you need an internet connection, a supported browser or device
and, for some content, a current version of the app. Picture quality adapts to
your connection and is at most 1080p. Films are protected by technical
measures, in particular signed, time-limited streaming access.

3.4 We continually develop Lannore. We may change, add or remove free features.
For digital products you have paid for, section 9 applies.

3.5 **Age ratings.** Every film carries an age rating that we show on its
page, in the purchase area and when it starts, together with the main reasons
for it. Films that may only be shown to adults behind a reliable age
verification (for example films rated 18) are not available until such a
verification is in place. Our Youth Protection Policy explains how films are
rated.

3.6 **AI notices.** Where a film contains realistic images, sound or video
that were generated or manipulated with artificial intelligence and could
appear authentic (a deepfake), we say so on its page and when it starts.

3.7 **Advertising and sponsor notes.** Free films and other free areas of
Lannore may show advertising. Advertising is always marked as such and names
the advertiser; "Why am I seeing this?" explains why it is shown, and you can
report it. We select advertising only by context, for example the film,
collection or premiere you are watching and your country, never by a personal
profile. Lannore Plus is free of advertising, and so is everything you paid
for (a rental, a redeemed credit, a paid premiere). Where a sponsor financed a
film or programme, a neutral, non-clickable note such as "Supported by …" may
appear; it is not advertising and contains no offer.

3.8 **Films and other content.** Films are the works of their creators and show
their views, not ours. We do not check them for factual accuracy, and we do not
promise that a film will suit you.

## 4. Paid offers

4.1 We currently offer:

- **Rentals:** you can start a rented film within 30 days of purchase and
  watch it as often as you like for 48 hours from the first start.
- **Premiere tickets:** access to a film's premiere at the stated time and to
  its replay for 48 hours afterwards. You can cancel a ticket with a full
  refund until the time shown when you buy it.
- **Credits and passes** (for example the Film Pass or the Founding Pass):
  credits that you can redeem for rentals or tickets as described at purchase.
  Credits are valid for the period stated at purchase (currently 12 months
  from purchase), have no cash value, are personal and cannot be transferred
  or paid out.
- **Lannore Plus:** a subscription, free of advertising, to a changing
  selection of films (the Plus catalogue). It does not include rentals,
  premieres or credits (see section 6).
- **Super-Danke:** a highlighted thank-you message on a film's page with a
  supporter badge, in the amounts shown (currently 3, 5 or 10 euros). The
  creator of the film receives the share shown before you pay. Super-Danke is
  not a donation and does not buy any further service.

4.2 The Product Terms describe each product in detail. The details shown
before you buy, in particular the price, the access period, the seller and the
content included, form part of your contract. If they differ from these terms,
they prevail.

4.3 Prices are shown in your currency and include the value-added tax, goods
and services tax or similar tax that the seller must charge where you live. Your bank may
charge fees for payments in a foreign currency. Additional costs, such as those
of your internet connection, are your own.

## 5. How a contract is made, and payment

5.1 **Who sells to you.** RPK does not sell to consumers itself. Before you
pay, Lannore shows you who sells the product to you:

- **Web (app.lannore.com):** Link, the merchant of record service of Stripe
  (Sold through Link, LLC), sells the purchase to you in its own name; the
  checkout shows "Sold through Link". Link charges the price and the tax,
  issues the receipt and handles payment, withdrawal, cancellation and refunds
  under its terms, which the checkout shows. The Purchase Terms for web
  purchases sold through Link apply.
- **App store:** in the Android and Google TV app, Google Play sells the
  purchase to you under Google Play's terms. The Purchase Terms for app store
  purchases apply.
- **Business customers:** if you buy as a business on the web (for example an advertising campaign or a creator service), RPK sells to you directly and issues the invoice. The Purchase Terms for business customers apply. Consumers cannot buy these offers. Creator Pro is sold by Link on the web and by Google Play in the apps, also to businesses.

In every case RPK provides the content and features you buy and is
responsible for them as described in the Product Terms. Creators are never
the seller of access to their films.

5.2 **Order.** Lannore shows you an overview with the product, the price
including tax, the access period and the seller. You can correct your entries
until you press the final button. By pressing the button marked with an
unambiguous payment obligation (for example "Pay", "Buy now" or "Subscribe
with obligation to pay"), you make a binding offer. The purchase module of the
seller explains when the contract is concluded and how you pay.

5.3 Prices are due when the contract is concluded and subscription fees at the
start of each billing period. If a payment fails, we may suspend access until
it is paid.

5.4 Before you pay for digital content, Lannore asks you to confirm that you
want access to begin immediately; before you subscribe, it also asks you to
agree separately to the automatic renewal. After every purchase we send you a
confirmation by email that contains the contract details, these terms and,
where it applies, that request. The seller also sends you its own receipt.

5.5 The contract language is German or English, as you choose in Lannore, or another language if Lannore offers these terms in it and you accept them in that language. The version you accepted applies to you; no other
language version prevails over it. We store your orders; you can see them in your account. The terms you accepted remain available at their versioned
address. We have not subscribed to any code of conduct.

5.6 **Refunds through the seller.** Where these terms or the Product Terms
say that we refund a price, we have the refund paid by the seller who charged
you (Link or Google Play) to the means of payment you used. If the seller
does not pay it, we pay it to you directly. You do not have to request the
refund twice.

## 6. Lannore Plus

6.1 **Trial.** Where we offer a free trial, each account and each payment
method may use it once. The trial converts into a paid subscription at the
price shown unless you cancel before it ends. We remind you by email before
the trial ends.

6.2 **Term and renewal.** A monthly plan runs for an indefinite period, is billed monthly and can be cancelled at any time with effect from the end of the current month. An annual plan runs for one year; after that it continues for an indefinite period and you can cancel it at any time with one month's notice. If you cancel an annual plan after its first year, we refund the fee you paid in advance for the time after your cancellation takes effect, pro rata. At least 30 days before each year of an annual plan ends, we tell you by email the last date for cancelling so that the plan ends with that year, and what happens if you do not cancel.

6.3 **Cancelling.** You can cancel online with "Cancel contracts here"
(app.lannore.com/contracts/cancel), which works without signing in, by email
or by any other clear statement. Without signing in, you name the email
address of your account and the plan; we also inform that address of the
cancellation. We confirm every cancellation by email with the date it takes
effect. A
subscription bought on the web can also be cancelled in your Link account
(link.com); a subscription bought through Google Play is cancelled in Google
Play. Access
continues until the cancellation takes effect. Your statutory right to
terminate for good cause is unaffected.

6.4 **Catalogue.** Plus gives access to the films in the Plus catalogue while
they are in it, without advertising. The Plus catalogue is a selection that
changes: we decide which films join it, for which period and in which
countries, within the rights their creators grant. Films can therefore join
and leave Plus; a film that is only offered for rent stays a rental for Plus
members too. Before you subscribe, we show you the films currently in Plus in
your country. We tell members who saved or started a film at least a week
before it leaves Plus.

6.5 **Price changes.** We may only change the price of a running subscription
with your consent. We will ask you for it in good time before the new price
applies. If you do not consent, your subscription continues at the old price,
but we may then end it with effect from the end of a billing period, giving at
least one month's notice.

6.6 **Our termination.** We may end a subscription with effect from the end of
a billing period, giving at least one month's notice, for example if we stop
offering Plus. If we end it during a period you have paid for, we refund the
unused part pro rata.

## 7. Withdrawal, cancellation and refunds of purchases

7.1 Whether you may withdraw from a purchase depends on the law where you live
and on the terms of the seller. Section 17 sets out the right of withdrawal
for the countries and regions where one exists, including how it ends early
for digital content. Business customers have no right of withdrawal.

7.2 You can declare a withdrawal online with "Withdraw from contract"
(app.lannore.com/contracts/withdraw) during the first 14 days after a purchase,
wherever you live. We confirm receipt by email at once, see to it that the
seller handles your withdrawal and tell you the outcome.

7.3 Where neither section 17 nor the law of your country gives you a right of
withdrawal, a purchase of digital content is final once access has been
provided to you. Your rights for faulty products (section 9) and the
cancellation of premiere tickets (section 4.1) are unaffected.

## 8. Rules for using Lannore

8.1 You may use films only to watch them privately and for non-commercial
purposes. You may not copy, download, record, re-stream, publicly show,
distribute or edit them, nor circumvent technical protection, region, age or
access controls, except where the law expressly allows it.

8.2 You may not:

- break the law or infringe the rights of others;
- post content that is unlawful, infringing, harassing, hateful, sexually
  exploitative, violent, deceptive or that discloses other people's personal
  data;
- manipulate watch time, votes, reports, comments, rankings or payments, or
  use bots, scripts or several accounts to do so;
- interfere with the operation or security of Lannore, test it for weaknesses
  without our permission, or scrape or collect data from it; or
- use Lannore commercially without our written agreement.

8.3 **Comments.** You are responsible for your comments. By posting one you
grant us a free, non-exclusive, worldwide right to store and show it within
Lannore for as long as it is online. You can delete your comments at any time. We do not promise to keep
comments permanently.
This section also applies to Super-Danke messages and to posts in the
community channel for founding members; the Super-Danke Terms and the
Product Terms describe them.

8.4 **Reports.** You can report content or conduct you consider unlawful or in
breach of these terms with the in-app report function or by email. Give enough
detail for us to find and assess it. We review reports carefully and decide
promptly; deliberately false reports may lead to measures under 8.5.

8.5 **Our measures.** If there are concrete indications of a breach of law or of
these terms, we may, taking your legitimate interests into account and acting
proportionately: remove or restrict content, warn you, restrict features,
exclude watch time or votes affected by manipulation, suspend your account
temporarily, or terminate it (section 13). Content decisions are made by
people; automated signals only help us detect abuse and fraud. We tell you the
measure and the reasons for it, unless the law prevents us, and you can ask us
to review the decision in the app ("Decisions and appeals") or by email. Your
right to go to court is unaffected.

## 9. Your rights if something does not work

9.1 For digital products you have paid for, you have the rights that the
consumer law of your country gives you for faulty or missing digital content;
section 17 names them for several regions.

9.2 We may change a paid digital product if there is a valid reason, such as
adapting to new technology, a change in law or licences, security or new
features, provided the change is free of charge for you and we inform you
clearly. If the change impairs your access or use more than insignificantly,
you may end the contract within 30 days of being informed, and we refund the
unused part of any prepaid price.

9.3 We maintain Lannore with care but cannot guarantee uninterrupted
availability. We schedule maintenance outside peak times where we can.
Streaming also depends on your device, your connection and networks of third
parties that we do not control. A free account gives you no right to a particular
level of availability; for digital products you have paid for, section 9.1 applies.

## 10. Liability

10.1 We are liable without limitation for intent and gross negligence, for
injury to life, body or health, under product liability law, for fraudulently
concealed defects and under any guarantee we have given. A guarantee exists only where we
expressly call it a guarantee.

10.2 For slight negligence we are liable only if we breach an essential
contractual obligation, meaning an obligation whose fulfilment makes the proper
performance of the contract possible in the first place and on whose
compliance you may regularly rely. In that case our liability is limited to
the damage that was foreseeable and typical for this kind of contract when it
was concluded.

10.3 Otherwise our liability is excluded. These limits also apply to our
partners, employees and agents. Your rights under section 9.1, and any
liability that the law where you live does not allow us to exclude or limit,
remain unaffected.

10.4 If you culpably infringe the rights of others through your content or your
use of Lannore, you indemnify us against the claims of those others, including
the reasonable costs of our legal defence. We will inform you of such claims
without delay and give you the opportunity to respond.

## 11. Lannore Awards

You can vote in an Award season under the Lannore Award Rules and the
season's published rules, with one vote per category and only after you have
watched at least the share of the film the rules require. We may exclude votes that are based on manipulation or several
accounts. There is no right to a particular result.

## 12. Rights in Lannore

Lannore, its software, design and marks belong to us or our licensors; the
films belong to their rights holders. Apart from the rights expressly granted
in these terms, you receive no rights. If you send us feedback, we may use it
without obligation to you.

## 13. Ending the contract

13.1 You can end the contract for your account at any time by deleting your
account in the account settings or by telling us. Deletion takes effect 30
days after your request, which you can cancel during that time. Running
subscriptions must be cancelled first. When your account is deleted, access
bought for it, including unused rentals, tickets and credits, ends. Your
statutory rights, including any right of withdrawal, remain unaffected.

13.2 We can end a free account at any time with one month's notice. If we end
an account that holds unused paid access without good cause, we refund the
unused part pro rata.

13.3 Either party may terminate for good cause without notice. Good cause for
us includes in particular serious or repeated breaches of these terms,
manipulation of payments, votes or watch time, fraud, a legal requirement, or a
breach that continues after a warning. If we terminate for good cause that you
are responsible for, there is no refund for unused access, unless the law
requires one.

## 14. Changes to these terms

We may change these terms for a valid reason, such as new features, a change
in law or court decisions, new countries, or new security requirements.
Changes apply only with your consent: we show you the new version in the app
and ask you to accept it before you continue. If you do not accept it, we may
end the contract with one month's notice, and for a subscription with effect
from the end of a billing period, and refund any unused prepaid amount pro
rata. Changes never affect purchases already completed.

## 15. Transfer of the contract

We may transfer this contract to a company that continues Lannore. We will tell
you in advance, and you may then end the contract with effect from the
transfer; we refund any unused prepaid amount pro rata.

## 16. Applicable law, disputes and final provisions

16.1 German law applies, excluding the UN Convention on Contracts for the
International Sale of Goods and German conflict-of-law rules. If you are a
consumer, this choice of law does not deprive you of the protection of the
mandatory provisions of the law of the country of your habitual residence.
Section 17 may provide otherwise for a region.

16.2 If you are a merchant, a legal person under public law or a special fund
under public law, the courts of Berlin, Germany, have exclusive jurisdiction.
If you are a consumer, you may bring proceedings in the courts that the law
where you live allows.

16.3 If a provision of these terms is invalid, the rest of the terms remains
valid, and the statutory provisions apply in place of the invalid one.

16.4 Notices to us should be sent to contact@agimetis.com. This address is also our single point of contact for members and authorities under the Digital Services Act; you can write to us in English or German. Section 17.1.8 adds further languages for consumers in the European Union and the European Economic Area. Our full provider details are in the Lannore imprint.

## 17. Regional terms

### 17.1 European Union and European Economic Area

17.1.1 **Faulty digital products.** You have the statutory rights for digital products (in Germany §§ 327 ff. BGB), including updates needed to keep them working. Section 9.2 applies within the limits of these rights. These rights also apply to a free account where we process your personal data for purposes other than supplying it or meeting our legal obligations; section 9.3 does not limit them. If a change under section 9.2 affects your access or use negatively, unless only to a minor degree, we inform you on a durable medium reasonably in advance, and you may end the contract free of charge within 30 days of receiving the information or, if later, of the change being made, unless we let you keep the product unchanged at no extra cost.

17.1.2 **Disputes.** If you are a consumer living in France and we cannot settle a
dispute arising from your contract with us, you can apply to the
Universalschlichtungsstelle des Bundes, Zentrum für Schlichtung e.V., Straßburger
Straße 8, 77694 Kehl am Rhein, Germany (www.universalschlichtungsstelle.de). We take
part in dispute resolution proceedings before this body for consumers living in
France. As a rule they are free of charge for you. You can contact the body in
French, and if you wish we agree to proceedings in French. This applies to disputes
with us, not to disputes with Link or Google Play about a purchase from them. In all
other cases we do not take part in dispute resolution proceedings before a consumer
arbitration board.

17.1.2a **Use while travelling (portability).** If you live in a member state
of the European Union and stay only temporarily in another member state,
you can use the paid content and features of Lannore there as at home, without
extra charge (Regulation (EU) 2017/1128). Your member state of residence is
the country you state in your account, which is also the country of your
contracts; tell us if you move. For the few films whose rights holders have
not authorised use without a residence check, we confirm your residence once a
year from the billing address of a purchase before you can watch them while
travelling. A permanent move is a change of residence, not a temporary stay;
outside the European Union, the territories of each film's licence apply to
where you are.

17.1.3 **Right of withdrawal.** If you are a consumer, you have a statutory
right to withdraw from a purchase within 14 days of the contract. Because RPK
does not sell to consumers, the seller is your partner for the withdrawal:
Link for purchases on the web and Google Play for purchases in the apps. The
withdrawal information of that seller applies; it is shown in the checkout
and in the seller's confirmation, and the purchase module for that seller
explains where to find it.

17.1.4 **Early expiry for digital content.** For a contract for digital content (for example a rental, a premiere ticket, a pass or Lannore Plus), your right of withdrawal expires as soon as performance has begun, provided that you expressly consented to performance beginning before the end of the withdrawal period, acknowledged that you thereby lose your right of withdrawal, and received a confirmation of this on a durable medium. For a digital service that is not digital content (for example Super-Danke), it expires once the service has been fully performed, provided that you expressly consented to performance beginning and acknowledged that you lose the right on full performance. For a pass, performance begins when you first redeem one of its credits.

17.1.5 **Declaring a withdrawal in Lannore.** In addition to the ways the
seller offers, you can declare your withdrawal in Lannore with "Withdraw from
contract" (app.lannore.com/contracts/withdraw) or by email to
contact@agimetis.com. We confirm receipt on a durable medium without delay,
stating the content of your declaration and the date and time it was
received, and we see to it that the seller handles it (section 5.6).

17.1.6 **Liability for consumers outside Germany.** If you are a consumer living in the European Union or the European Economic Area outside Germany, sections 10.1 to 10.3 do not apply to you, and our liability follows the statutory law of your country. For content posted by members, we are liable under the rules for hosting services, in particular if we knew of unlawful content and did not act promptly to remove it or disable access to it (Article 6 of Regulation (EU) 2022/2065).

17.1.7 **Termination for good cause.** If you are a consumer and we terminate for good cause under section 13.3, we refund the unused part of any prepaid price pro rata, less any damages you owe us. The last sentence of section 13.3 does not apply to you.

17.1.8 **Complaints and language.** If you are a consumer, you can send us a complaint by email, in the app, by post or by telephone, using the details in the imprint. We confirm it by email with a reference and reply within 14 days. You can write to us in any language in which Lannore offers these terms. If the meaning of a clause is in doubt, the reading most favourable to you applies.

### 17.2 United Kingdom

17.2.1 If you are a consumer, you may cancel a purchase within 14 days of the
contract (Consumer Contracts Regulations 2013). Sections 17.1.3 to
17.1.5 apply accordingly, including how the right ends once access to digital content has
begun at your express request and with your acknowledgement.

17.2.2 Digital content must be of satisfactory quality, fit for purpose and as
described (Consumer Rights Act 2015). If it is not, you may ask for a repair or
replacement and, where that is not possible, a price reduction.

17.2.3 Nothing in these terms limits liability for death or personal injury
caused by negligence, or for fraud. Section 10 otherwise applies to the extent
the Consumer Rights Act 2015 allows.

17.2.4 English law protections that cannot be excluded apply. You may bring
proceedings in the courts of England and Wales, Scotland or Northern Ireland,
depending on where you live.

### 17.3 Switzerland

17.3.1 Swiss law gives no right of withdrawal for purchases made online.
Section 7.3 applies: a purchase of digital content is final once access has
been provided.

17.3.2 If you are a consumer, you may bring proceedings in the courts of your
place of residence.

### 17.4 United States

17.4.1 **Automatic renewal.** Lannore Plus renews automatically at the price and interval shown before you subscribe until you cancel. You agree to these renewal terms separately when you subscribe, and we keep a record of that consent. You can cancel online at any time with "Cancel contracts here" (app.lannore.com/contracts/cancel); cancellation takes effect at the end of the current period or, for an annual plan after its first year, as section 6.2 says, and you are not charged again. We remind you by email before a free trial ends and before an annual plan renews.

17.4.2 **Refunds.** There is no statutory right to withdraw from a purchase.
Sections 4.1 and 7.3 apply.

17.4.3 **Disclaimer.** EXCEPT AS EXPRESSLY STATED IN THESE TERMS AND TO THE
EXTENT PERMITTED BY LAW, LANNORE IS PROVIDED "AS IS" AND "AS AVAILABLE",
WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
NON-INFRINGEMENT.

17.4.4 **Limitation of liability.** TO THE EXTENT PERMITTED BY LAW, WE ARE NOT
LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES,
OR FOR LOST PROFITS OR DATA, AND OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO
LANNORE IS LIMITED TO THE GREATER OF THE AMOUNTS YOU PAID FOR LANNORE PURCHASES
IN THE TWELVE MONTHS BEFORE THE CLAIM AND USD 50. Some states do not allow these exclusions
or limitations, so some of them may not apply to you.

17.4.5 **Arbitration and class action waiver.** Please read this carefully. You
and we agree to resolve any dispute relating to these terms or Lannore by
binding individual arbitration administered by the American Arbitration
Association under its Consumer Arbitration Rules, except that either party may
bring an individual claim in small claims court. You and we waive the right to
a jury trial and to bring or take part in a class or representative action. You
may opt out of this arbitration agreement by emailing contact@agimetis.com
within 30 days after you first accept these terms, stating your name and the
email address of your account. The Federal Arbitration Act governs this
section 17.4.5. If the class action waiver is found unenforceable for a claim,
that claim proceeds in court and not in arbitration.

17.4.6 **Governing law.** For members who live in the United States, these terms
are governed by the laws of the State of New York, without regard to its
conflict-of-law rules, and section 16.1 does not apply. Section 10 is replaced
by sections 17.4.3 and 17.4.4.

17.4.7 **Copyright.** Notices of claimed copyright infringement are handled
under our Copyright and Takedown Policy.

17.4.8 **California residents.** Under California Civil Code § 1789.3, you may
contact the Complaint Assistance Unit of the Division of Consumer Services of
the California Department of Consumer Affairs in writing at 1625 North Market
Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

### 17.5 Canada

17.5.1 The consumer protection law of your province or territory applies and
prevails over these terms where it gives you more rights, including any right
to cancel a distance contract.

17.5.2 If you live in Quebec, you may use Lannore only once a French version
of these terms is available to you.

### 17.6 Brazil

17.6.1 Purchases are available in Brazil only once our consumer information
is available in Portuguese; this section applies to them from then on.

17.6.2 You may withdraw from a purchase within seven days of the contract and
receive a full refund (Article 49 of the Consumer Defence Code). Use "Withdraw
from contract" or write to us.

17.6.3 Nothing in these terms limits rights that the Consumer Defence Code does
not allow to be limited. You may bring proceedings in the courts of your
place of residence.

### 17.7 Australia and New Zealand

17.7.1 Our services come with guarantees that cannot be excluded under the
Australian Consumer Law. For major failures with the service, you are entitled
to cancel your contract with us and to a refund for the unused portion, or to
compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If a failure does not
amount to a major failure, you are entitled to have problems with the service
rectified in a reasonable time and, if this is not done, to cancel your
contract and obtain a refund for the unused portion.

17.7.2 In New Zealand, the Consumer Guarantees Act 1993 applies to the extent
it cannot be excluded.

17.7.3 Nothing in these terms excludes, restricts or modifies any right or
remedy that cannot lawfully be excluded, restricted or modified.

### 17.8 India

17.8.1 Lannore is offered in India only once our grievance officer is named in
the app; this section applies from then on.

17.8.2 You may raise a complaint with our grievance officer, who acknowledges
it within 48 hours and resolves it within one month (Consumer Protection
(E-Commerce) Rules, 2020).

17.8.3 Your rights under the Consumer Protection Act, 2019 are unaffected,
including your right to approach a consumer commission in India.

### 17.9 Japan

17.9.1 Purchases are available in Japan only once our disclosure under the
Act on Specified Commercial Transactions is published in Japanese; this
section applies to them from then on.

17.9.2 A purchase of digital content cannot be cancelled or returned once
access has been provided, except where the law requires it. Subscriptions can
be cancelled at any time with effect from the end of the current period.

17.9.3 Provisions of these terms that the Consumer Contract Act does not allow
are void only to that extent.

### 17.10 South Korea

17.10.1 Purchases are available in South Korea only once the conversion of
free trials follows Korean law; this section applies to them from then on.

17.10.2 You may withdraw from a purchase within seven days (Act on the Consumer
Protection in Electronic Commerce). The right does not apply to digital content
whose provision has begun, where we informed you of this before you paid.

17.10.3 A free trial converts into a paid subscription only with your consent
given before the conversion. If Korean law requires us to refund the unused
part of a subscription period when you cancel, we refund it.

### 17.11 Turkey

17.11.1 Lannore is offered in Turkey only once we hold the licence required for
on-demand services; this section applies from then on.

17.11.2 You may withdraw from a purchase within 14 days (Regulation on Distance
Contracts). The right does not apply to digital content provided instantly
electronically once its provision has begun with your approval.

17.11.3 You may apply to the consumer arbitration committees or consumer
courts within the limits set by Turkish law.

### 17.12 Gulf states

17.12.1 This section applies to members in the United Arab Emirates, Saudi
Arabia, Qatar, Kuwait, Bahrain and Oman. Lannore is offered in each of these
countries only once we hold the media licence and meet the other requirements
of that country; this section applies there from then on.

17.12.2 The mandatory consumer rights of your country, including any right to
cancel an electronic purchase, apply in addition to these terms.

17.12.3 Films are made available only in accordance with the content
standards that apply in your country.

### 17.13 Other countries

In countries not named in this section, the mandatory consumer rights of your
country of residence apply in addition to these terms, including any right to
cancel a distance purchase or to have a faulty product remedied.